Cancellation & Refunds

Replacement-Only Policy

At Nextronix, every RC car, game console and tech toy goes through quality checks before dispatch. Because these are electronic and performance products, we follow a replacement-only policy for items that arrive damaged, defective, or incorrect — we do not offer refunds for change of mind.

Order Cancellation

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel, email support@nextronix.com with your order number. Once an order has been dispatched, it can no longer be cancelled. For any advance/partial payment made online, please refer to the specific terms shown at checkout.

Replacement Eligibility

We offer a free replacement only when: (1) the product was damaged during delivery, (2) the product is defective or not working on arrival (DOA), or (3) the wrong product was received. The issue must be reported within 48 hours of delivery, the product must be unused and in its original packaging with all accessories, and a clear unboxing video is mandatory as proof.

Unboxing Video Requirement

A continuous unboxing video — starting from the sealed package — is required for all damage, defect or wrong-item claims. This protects both you and us and lets us process genuine claims quickly. Claims without an unboxing video cannot be accepted.

No Refunds

We do not offer refunds for: change of mind, minor cosmetic differences from photos, improper usage or handling, or performance not matching personal expectations. Our products are performance machines — a small learning curve is normal.

How to Request a Replacement

Email support@nextronix.com within 48 hours of delivery with your order number, a description of the issue, and your unboxing video. Our team will respond within 24–48 hours. Once approved, we arrange a replacement unit, typically processed within 2–5 working days (delivery time varies by location).

What's Not Covered

Batteries, chargers, propellers, tyres and other wear-and-tear parts or accessories are not covered under replacement unless they were defective on arrival. Damage caused by crashes, water, misuse, unauthorised repairs, or normal wear is not covered.